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We offer a variety of support methods to our customers.

1. Support (Helpdesk)

Support is offered 24/7/365 through our members centre ticket system. This should be the first port of call for all support issues. You will be able to refer back to the support given by logging into the members section. This can be usefl in the event you need to use the information provided again. Unlike emails, which can be hard to sort through, keep and maintain, you can always find your past support issues at a glance.

Hosting Support
Hosting customers please
log into your Control Panel and submit a troubleticket using the Support Center.

2. Support Forums

The forums are here for all hosting customers to share their knowledge with other customers. Share their site and get reviews and helpful feedback, or just simply browse and learn some very helpful iideas to improve your site. Please feel free to post questions and/or tips you may have. View Forum Information

3. Live Help

A Live Help Chat can be initiated by using the link on the bottom left menu. At the end of your live chat, you can then save
and get the transcript of the live chat emailed to yourself,
or you can choose to print it. You also get to
rate how helpful we (the tech) was to
ensure we offer you the best leveled of
support first time everytime.

• Full hardware support
• Full support of control panels
• 24/7 server monitoring
• 24/7 system reboots
• IP address changes, removals

• Security patch installation
• Linux Kernel version upgrades
• PHP enhancements/upgrades
• Installation of basic modules

Do you have any questions that I can help you with?